Member FAQ

FAQ: GENERAL

 

MEMBERSHIP

How can I join as an a2a member?

You can join as an a2a member through a referral system, whereby once you have received a referral link from your friend, all you need to do is to fill in your particulars and create the membership.

 

Is there a membership fee?

Yes, you need to pay RM31.80 lifetime membership fee to become a member.

 

What are the benefits of joining as an a2a member?

As an a2a member, you can:

  • Use the “a2a platform” for life

  • Earn Loyalty Points as you spend to redeem E-Cash

  • Potentially earn 4-6 figures monthly uninterrupted auto-generated system income

  • Earn Donation Coins for charity purpose

 

Can I open multiple accounts?

Yes, you can, however each account requires you to enter a unique email address as an identity.

 

What should I do after joining a2a?

After joining the a2a platform, you should:

  • Sign in to your a2a account with your Username (Email Address) & Password and update your profile as follows:

  • Update your E-PIN number

  • Update your address information

  • Update your bank information

  • Next, you can browse through our Online Tutorials for more in-depth understanding and start referring or inviting your friends to join.

 

I can’t sign in to my account. What should I do?

If you’re having trouble when first signing in to your account upon successful payment, try these troubleshooting tips to help you regain your access.

 

Tip 1: 

Ensure that you enter the correct email address and password as per your registration process. If you are not sure whether you have entered the correct password, click on the ‘Forgot Password’ button to reset your password. You will receive an email notification on your new password information.

 

Tip 2:

Make sure that ‘Caps Lock’ and ‘Num Lock’ buttons on your keyboard are off. This is due to the text sensitivity which could affect your account sign in process.

 

Tip 3: 

Clear your browser’s cookies and cache, or try using a different browser to sign in.

 

You may call the company if the problem persists:
Phone No.: +603 – 7931 9808
Office Hour: 10.00am – 7.00pm (Mondays to Fridays)

 

What should I do if my particulars were entered wrongly?

If you have entered the wrong particulars which you are unable to amend in your “Profile”, such as your name and email address, please drop us an email at admin@a2a.network and provide the supporting documents for us to rectify in the system.

 

Are my income and redemptions subjected to the Malaysian Government tax?

Yes, your income and redemptions are subjected to the Malaysian Government tax. It is the responsibility of members to declare all income generated (E-Cash) and fringe benefits (Loyalty Point Redemption) through a2a. However, Non-Malaysian members are subjected to a withholding tax of 10% which is payable to the Malaysian Government. Thus, a2a will withhold 10% of the earnings made in order for Non-Malaysian members to fulfill the withholding tax accordingly.

 

LOYALTY POINTS

How can I earn Loyalty Points?

Here are 3 easy ways to earn the Loyalty Points:

1. Refer your friends to become a2a members:

  • You will earn 2 Loyalty Points for each friend you refer. You can share your unique referral link from a2a app

  • You will earn additional 2 Loyalty Points for every new referral or link-up up to 10 levels within your network.

Click here to find out more about our latest campaign

 

2. Shop Online at:

  • Major E-Shops (Lazada, Zalora, Kinokuniya, Ezbuy, etc), with more than 10,000,000 products and services

Click here to shop now

  • a2a Mall with more than 10,000,000 products and services.

Click here to shop now

 

3. Shop Offline at a2a Offline Affiliate Partner stores.

Click here to visit the stores now.

 

How do I utilize the Loyalty Points?

Loyalty Points can be used to exchange for cash.

 

There are 2 ways to use your Loyalty Points (LP):

1. When you have accumulated 320 LP, a2a will automatically deduct 320 LP and credit RM200 E-Cash into your E-Wallet at the end of the month. 

2. When you have accumulated more than 3,000 LP, you can redeem your available LP after retaining 3,000 LP.

 

For example:

Your accumulated LP : 3,800 LP

Minus retaining LP for monthly auto-redemption : (3,000 LP)

Exceeding LP : 800 LP

With the balance of 800 LP, you can redeem a maximum of RM400 E-Cash

(320 LP x 2 = 640 LP)

 

*Note: Users may convert LP to E-Cash upon upgrading to a member

 

What is the association between Loyalty Points and monthly Profit Sharing?

Bonus Value (BV) is used to compute the monthly Profit Sharing entitlement. When you and your members’ begin to redeem RM200 E-Cash with 320 LP or shop at A2A Mall with items worth a minimum of 2 BVs every month, you and your members’ will be able to earn a Profit Sharing up to 10 levels of your network, where you can withdraw or transfer out as E-Cash. In other words, the BVs are generated through your LP redemption or purchases.

 

1 BV is worth RM4.00. This means that each time you maintain 2 BVs and any of your members within 10 levels of your network spend or redeem e-cash with 2 BVs or more, you will receive the profit sharing of at least RM8.00, or even more.

 

What is the purpose of retaining 3,000 LP?

The 3,000 LP will be kept aside for you to redeem RM200 between 9 to 12 months.

 

Can I transfer the Loyalty Points to other account?

No, you cannot do so. The Loyalty Points are not transferable to other accounts.

 

Will the Loyalty Points expire?

No, the Loyalty Points will not expire.

 

PROFIT SHARING BONUS

What is BV (Bonus Value)?

Bonus Value (BV) is a term for the system to calculate your monthly Profit Sharing Bonus. Each BV is equivalent to RM4.

 

What is Profit Sharing?

Profit Sharing is a bonus which you can earn when you and your members’ network redeem RM200 or purchase items that contains a minimum of 2 Bonus Value (BV). Thus, by maintaining 2 BV during that particular month, you and your members will be eligible to enjoy the Profit Sharing. The value of each BV is equivalent to RM4.00 (1 BV = RM4.00)

 

When will the Profit Sharing be calculated?

Total sales will be closed at the end of the calendar month, and it will be calculated on the first week of the following month. Once the process has been completed, the Profit Sharing (Bonus Value) will be credited into your E-Wallet as E-Cash.

 

What is E-Cash?

E-Cash is the amount of money that will be credited into your account and you can use it to purchase items from a2a mall or cash it out into your bank account.

 

When can I perform the E-Cash withdrawal?

The Bonus Value or Profit Sharing calculations will be carried out on the first week of the subsequent month. The bonus will be credited to the E-Wallet account respectively for members who are qualified to receive it. In order to ensure the E-Cash can be paid to you on time, members can submit a request to withdraw the E-Cash on or before the cutoff date of 8th or 22nd day of the month. The company will then process the E-Cash withdrawal submission twice a month, on the 15th and on the last calendar day of the month. Should the 15th or the last calendar day of the month happens to fall on a Public Holiday, the process will be performed on the subsequent business day.

 

How do I perform the withdrawal?

You can perform the withdrawal by following the steps as below:

  • Fill in and update your banking particulars and e-Wallet Pin under “Profile”.

  • Click on “Wallet”.

  • Click “Withdraw"

  • Key in the e-Wallet Pin for security purpose

  • Enter the amount that you wish to withdraw

  • Click “Withdraw"

 

In order to protect the interest of our members, please take note that the Bank Account name must be the same as the member’s name for all E-Cash withdrawals. Due to security purposes, third party account withdrawal is not allowed.

 

Do I need to pay any bank transfer charges?

Yes.

 

Local bank: There will be a RM2 bank transfer charges per transaction.

Oversea bank: Will be released soon

PayPal account: Will be released soon

 

Is there any minimum or maximum of withdrawal amount?

The minimum amount for withdrawal is RM50. There is no maximum amount for withdrawal.

 

Can I convert the E-Cash to Loyalty Points or Donation Coins?

You can convert the E-Cash to Donation Coins, but you cannot convert the E-Cash into Loyalty Points.

 

Can I transfer the E-Cash to other membership accounts?

Yes, you can. But for security purposes and to protect your interest, you may only transfer a maximum of RM200 E-Cash daily to another member’s E-Wallet. Anyhow it is not transferrable to other membership bank accounts.

 

DONATION COINS

How do I obtain Donation Coins?

There are 2 ways you can obtain Donation Coins:

1. Register as an a2a member: You will earn 5 Donation Coins (1 Donation Coin = RM1) when you join as an a2a member.

2. Refer your friends to join as a2a member: You will earn additional 5 Donation Coins for every direct referral

 

How do I utilize the Donation Coin?

You can donate your coins for a charitable act. In order to build a caring culture of “a good deed a day”, you can donate 1 Coin (RM1) a day to any charity organization or needy family listed in the Donation List.

 

Where can I find the Donation List?

You can find the donation list at the a2a Mobile App. All you need to do is to select the preferred charity organization and then click “DONATE”.

 

Will the Donation Coin expire?

No, it will not expire.

 

Can I transfer the Donation Coin into cash?

No, the Donation Coin is not transferable or refundable into cash.

 

DISCOUNT VOUCHERS

What is Discount Voucher?

Discount Voucher is an electronic or digital discount voucher which has an electronically stored value in member’s E-Wallet that can be redeemed by the member for online shopping.

 

How do I obtain Discount Vouchers?

Here’s 2 easy ways you can obtain and accumulate Discount Voucher (DV):

1. Register as a new member: Receive 300 DV

2. Shop at Offline Affiliate Partner stores: Collect 1 DV for every RM1 spent (i.e. RM1 = 1 DV)

 

How do I utilize the Discount Vouchers?

You can use the Discount Vouchers  to redeem products that are available at the Discount Voucher Redemption Catalogue. The value of each DV is equivalent to RM1 (1 DV = RM1). All you need to do is to select your favorite redemption items and top it up with cash. You can also earn additional Loyalty Points too!

 

For example:

Bio-Young Amino Acid Complex Plus

Original Price: RM127.20

Discount Voucher (44 DV): (RM44.00)

Discounted Price: RM83.20 + 19 LP

 

Click here to browse the Discount Voucher Redemption Catalogue.

 

Will the Discount Vouchers expire?

No, it will not expire.

 

Can I transfer the Discount Vouchers or convert them into cash?

No, the Discount Vouchers are non-transferable and not able to convert to cash.

 

FAQ: E-Shop

 

GENERAL

How can I purchase items from E-Shop?

1. Go to a2a website and select “E-Shop”

2. Go to E-Shop and select a category to browse through the list of E-Shop. 

3. Open a new tab. Go to any online shopping website of your choice in our listing, i.e. Lazada.

4. Login if you have signed up for an account with the E-Shop. If not, you may continue shopping.
After logging in, you may proceed with your shopping.

5. In the same page, you may place orders and add items to Shopping Cart.

6. When you are ready to checkout, open another tab and login to a2a.

*DO NOT CHECKOUT FROM THE MERCHANT WEBSITE.

7. From a2a website, select the same E-Shop i.e. Lazada and click “Shop Now”.

8. Upon clicking “Shop Now”, you will be directed to Lazada’s website.

9. Click on the Shopping Cart icon. You will see your previously selected items in your Shopping Cart.

10. Select “Proceed to Checkout” to proceed with your payment.

11. Make sure you remain in the same tab when you checkout. DO NOT click on any pop-ups and DO NOT open other tabs. This is to ensure the a2a linkage is not broken so that the you will be rewarded with LP upon checkout.

 

How do I check my transaction was successful?

1. After you made your purchase, your transaction will appear within 24 hours. 

2. Check the status of your transaction under “E-Shop Transaction”.

3. Select the time period within your purchase (i.e. “Last 60 Days”).

4. You may view the status of all your purchases. If it shows “Pending” – Your purchase has been received in our system and is being processed.

 

When will the LP be credited to my account?

*If it shows “Credited” – Your purchase was successful and LP has been credited to you.

 

1. Market Places (i.e. Lazada)

Upon every successful transactions made, LP will be credited to your account after 14 days.

 

Example:

Emily made an online transaction on Sunday, 10 April 2016. LP will be credited to her account on Sunday, 24 April 2016.

 

2. Travel Services (Flight / Hotel)

For any Hotel & Airline bookings, LP will be rewarded to your account 75 working days after service consumption.

 

Example:

Alice bought an airline ticket to Amsterdam from Malaysia Airlines in 5 July 2017, but she flew off in 19 September 2017. LP will only be credited to her 75 working days after 19 September 2017.

 

3. Agoda / JetRadar / IHG / Tours for Fun

Regardless of the currency used during transaction, the pending amount will be shown in USD.

 

How do I calculate my LP from my E-Shop purchases?

The LP rewarded varies according to different E-Shops.

 

Example:

Zara purchased an item from E-Shop A.

E-Shop A

LP rewarded = 4%

RM 400 (exclusive of 6% GST, tax, shipping fee, etc.) x 4% = 16 LP

Zara will earn a total of 16 LP from her purchase.

 

My LP is missing. What should I do?

1. After you made your purchase, your transaction will appear within 24 hours.

2. If your transaction is not recorded under your Transaction history, you may proceed to fill up our Missing LP Form. 

3. Select “Transaction” and click on “Missing E-Shop LP”.

4. Complete the form and click “Submit”.

5. You will receive a response from our end within five (5) working days.

 

SHIPPING & DELIVERY

Any queries or issues about Shipping & Delivery will be under the responsibility of the third party merchant that you have made purchases from.

 

ORDER & ITEM TRACKING

Any queries or issues about Order & Item Tracking will be under the responsibility of the third party merchant that you have made purchases from.

  

CANCELLATIONS & REFUNDS

1. Cancellations & Refunds will be subjected to the Terms & Conditions under the third party merchant that you have made purchases from.

2. If you have made any cancellations or refunds, a2a reserves the rights to withdraw the LP credited to your account for the purchase. 

 

FAQ: Offline AP Stores

 

How do I get LP from offline purchases?

You may obtain LP when you purchase products or services from our offline AP stores by following these steps:

1. Download a2a application from App Store or Google Play. 

2. Show your QR code from your a2a app upon payment.

3. Your transaction details will be keyed in by the merchant.

4. LP will be rewarded to you instantly!

 

How do I get LP if the Store Owner is not available?

If the Store Owner is unavailable during payment, you can still redeem your LP by following these steps:

1. Keep the original receipt issued.

2. Take a snapshot of the receipt. Please ensure the photo is clear and readable.

3. Email us at admin@a2a.network and kindly include the following details:

    • Attachment of the receipt image

    • Member ID

    • Full Name

    • Contact Number

    • Store Name

    • Location

4. You will receive a response email within five (5) working days.

 

How do I check my transaction history?

1. After you made your purchase, your transaction will appear within 24 hours.

2. Check the status of your transaction under “E-Shop Transaction”.

3. Select “Affiliate Partner”.

4. Select the time period within your purchase.

5. You may view all your purchases as listed.