Member FAQ

FAQ: GENERAL

 

MEMBERSHIP

How can I join as an a2a member?

You can join as an a2a member through a referral system, whereby once you have received a referral link from your friend, all you need to do is to fill in your particulars and create the membership.

 

Is there a membership fee?

Yes, you need to pay RM30.00 (effective 1 June 2018) lifetime membership fee to become a member.

 

What are the benefits of joining as an a2a member?

As an a2a member, you can:

  • Use the “a2a platform” for life

  • Earn Loyalty Points as you spend to redeem E-Cash

  • Potentially earn 4-6 figures monthly uninterrupted auto-generated system income

  • Earn Donation Coins for charity purpose

 

Can I open multiple accounts?

Yes, you can, however each account requires you to enter a unique email address as an identity.

 

What should I do after joining a2a?

After joining the a2a platform, you should:

  • Sign in to your a2a account with your Username (Email Address) & Password and update your profile as follows:

  • Update your E-PIN number

  • Update your address information

  • Update your bank information

  • Next, you can browse through our Online Tutorials for more in-depth understanding and start referring or inviting your friends to join.

 

I can’t sign in to my account. What should I do?

If you’re having trouble when first signing in to your account upon successful payment, try these troubleshooting tips to help you regain your access.

 

Tip 1: 

Ensure that you enter the correct email address and password as per your registration process. If you are not sure whether you have entered the correct password, click on the ‘Forgot Password’ button to reset your password. You will receive an email notification on your new password information.

 

Tip 2:

Make sure that ‘Caps Lock’ and ‘Num Lock’ buttons on your keyboard are off. This is due to the text sensitivity which could affect your account sign in process.

 

Tip 3: 

Clear your browser’s cookies and cache, or try using a different browser to sign in.

 

You may call the company if the problem persists:
Phone No.: +603-7972 7005
Office Hour: 10.00am – 7.00pm (Mondays to Fridays)

 

What should I do if my particulars were entered wrongly?

If you have entered the wrong particulars which you are unable to amend in your “Profile”, such as your name and email address, please drop us an email at support@a2anetwork.net and provide the supporting documents for us to rectify in the system.

 

Are my income and redemptions subjected to the Malaysian Government tax?

Yes, your income and redemptions are subjected to the Malaysian Government tax. It is the responsibility of members to declare all income generated (E-Cash) and fringe benefits (Loyalty Point Redemption) through a2a. However, Non-Malaysian members are subjected to a withholding tax of 10% which is payable to the Malaysian Government. Thus, a2a will withhold 10% of the earnings made in order for Non-Malaysian members to fulfill the withholding tax accordingly.

 

LOYALTY POINTS

How can I earn Loyalty Points?

Here are 3 easy ways to earn the Loyalty Points:

1. Refer your friends to become a2a members:

  • You will earn 2 Loyalty Points for each friend you refer. You can share your unique referral link from a2a app

  • You will earn additional 2 Loyalty Points for every new referral or link-up up to 10 levels within your network.

 

2. Shop Online at:

  • Major E-Shops (Lazada, Zalora, Kinokuniya, Ezbuy, etc), with more than 10,000,000 products and services

Click here to shop now

  • a2a Mall

Click here to shop now

 

3. Shop Offline at a2a Offline Affiliate Partner stores.

Click here to visit the stores now.

 

How do I utilize the Loyalty Points?

Loyalty Points can be used to exchange for cash.

 

Here’s how to use your Loyalty Points (LP):

1. When you have accumulated 10 LP, a2a will automatically convert 10 LP and credit RM6.25 E-Cash into your E-Wallet in an hourly basis.

 

What is the association between Loyalty Points and monthly Profit Sharing?

Each time users and members in your 10-level network receive RM6.25 E-Cash (by auto-conversion from 10LP), you will be able to earn 4% Profit Sharing out of the RM6.25.

 

Eg:

If 1,000 members within 10 levels have their 10 LP auto-converted, your profit sharing would be:

= 1,000 x (RM6.25 x 4%)

= RM250.00

 

Can I transfer the Loyalty Points to other account?

No, you cannot do so. The Loyalty Points are not transferable to other accounts.

 

Will the Loyalty Points expire?

No, the Loyalty Points will not expire.

 

PROFIT SHARING BONUS

What is Profit Sharing?

Profit Sharing is a bonus which you can earn whenever your members within your 10-level network converted their LP into E-Cash (auto-conversion of 10LP to RM6.25). You will gain 4% from the E-Cash they earned from the conversion.

 

When will the Profit Sharing be calculated?

The 4% Profit Sharing will be calculated in an hourly basis. Once the process has been completed, it will be credited into your E-Wallet as E-Cash.

 

What is E-Cash?

E-Cash is the amount of money that will be credited into your account and you can use it to purchase items from a2a Mall ,member registration or cash it out into your bank account.

 

When can I perform the E-Cash withdrawal?

In order to ensure the E-Cash can be paid to you on time, members can submit a request to withdraw the E-Cash on or before the cutoff date of 8th or 22nd day of the month. The company will then process the E-Cash withdrawal submission twice a month, on the 15th and on the last calendar day of the month. Should the 15th or the last calendar day of the month happens to fall on a Public Holiday, the process will be performed on the subsequent business day. 

 

 

How do I perform the withdrawal?

You can perform the withdrawal by following the steps as below:

  • Fill in and update your banking particulars and e-Wallet Pin under “Profile”.

  • Click on “Wallet”.

  • Click “Withdraw"

  • Key in the e-Wallet Pin for security purpose

  • Enter the amount that you wish to withdraw

  • Click “Withdraw"

 

In order to protect the interest of our members, please take note that the Bank Account name must be the same as the member’s name for all E-Cash withdrawals. Due to security purposes, third party account withdrawal is not allowed.

You must upload your bank statement via a2a mobile app for verification purposes. Your bank statement information must be the same as your bank account details. Click here for more info: https://tinyurl.com/yb46mgdb 

 

Do I need to pay any bank transfer charges?

Yes.

 

Local bank: There will be a RM2 bank transfer charges per transaction.

Oversea bank: Will be released soon

PayPal account: Will be released soon

 

Can I make transfers/withdrawals via any banking institutions?
No, we currently accept banking institutions in Malaysia and Indonesia only.
 

Is there any minimum or maximum of withdrawal amount?

The minimum amount for withdrawal is RM50. There is no maximum amount for withdrawal.

 

Can I convert the E-Cash to Loyalty Points or Donation Coins?

You can convert the E-Cash to Donation Coins, but you cannot convert the E-Cash into Loyalty Points.

 

DONATION COINS

How do I obtain Donation Coins?

There are 2 ways you can obtain Donation Coins:

1. Register as an a2a member: You will earn 5 Donation Coins (1 Donation Coin = RM1) when you join as an a2a member.

2. Refer your friends to join as a2a member: You will earn additional 5 Donation Coins for every direct referral

 

How do I utilize the Donation Coin?

You can donate your coins for a charitable act. In order to build a caring culture of “a good deed a day”, you can donate 1 Coin (RM1) a day to any charity organization or needy family listed in the Donation List.

 

Where can I find the Donation List?

You can find the donation list at the a2a Mobile App. All you need to do is to select the preferred charity organization and then click “DONATE”.

 

Will the Donation Coin expire?

No, it will not expire.

 

Can I transfer the Donation Coin into cash?

No, the Donation Coin is not transferable or refundable into cash.

 

DISCOUNT VOUCHERS

What is Discount Voucher?

Discount Voucher is an electronic or digital discount voucher which has an electronically stored value in member’s E-Wallet that can be redeemed by the member for online shopping.

 

How do I obtain Discount Vouchers?

Here’s 2 easy ways you can obtain and accumulate Discount Voucher (DV):

1. Register as a new member: Receive 300 DV

2. Shop at Offline Affiliate Partner stores: Collect 1 DV for every RM1 spent (i.e. RM1 = 1 DV)

 

How do I utilize the Discount Vouchers?

You can use the Discount Vouchers  to redeem products that are available at the Discount Voucher Redemption Catalogue. The value of each DV is equivalent to RM1 (1 DV = RM1). All you need to do is to select your favorite redemption items and top it up with cash. You can also earn additional Loyalty Points too!

 

Will the Discount Vouchers expire?

No, it will not expire.

 

Can I transfer the Discount Vouchers or convert them into cash?

No, the Discount Vouchers are non-transferable and not able to convert to cash.

 

 

PAYMENT METHODS

 

a2a currently accepts credit cards, online banking transfer and E-Cash as payment methods for a2a Mall and member registration.

 

 

FAQ: E-Shop

 

GENERAL

How can I purchase items from E-Shop?

1. Go to a2a website and select “E-Shop”

2. Go to E-Shop and select a category to browse through the list of E-Shop. 

3. Open a new tab. Go to any online shopping website of your choice in our listing, i.e. Lazada.

4. Login if you have signed up for an account with the E-Shop. If not, you may continue shopping.
After logging in, you may proceed with your shopping.

5. In the same page, you may place orders and add items to Shopping Cart.

6. When you are ready to checkout, open another tab and login to a2a.

*DO NOT CHECKOUT FROM THE MERCHANT WEBSITE.

7. From a2a website, select the same E-Shop i.e. Lazada and click “Shop Now”.

8. Upon clicking “Shop Now”, you will be directed to Lazada’s website.

9. Click on the Shopping Cart icon. You will see your previously selected items in your Shopping Cart.

10. Select “Proceed to Checkout” to proceed with your payment.

11. Make sure you remain in the same tab when you checkout. DO NOT click on any pop-ups and DO NOT open other tabs. This is to ensure the a2a linkage is not broken so that the you will be rewarded with LP upon checkout.

 

How do I check my transaction was successful?

1. After you made your purchase, your transaction will appear within 24 hours. 

2. Check the status of your transaction under “E-Shop Transaction”.

3. Select the time period within your purchase (i.e. “Last 60 Days”).

4. You may view the status of all your purchases. If it shows “Pending” – Your purchase has been received in our system and is being processed.

 

When will the LP be credited to my account?

*If it shows “Credited” – Your purchase was successful and LP has been credited to you.

 

1. Market Places (i.e. Lazada)

Upon every successful transactions made, LP will be credited to your account after 120 days.

 

Example:

Emily made an online transaction on Sunday, 10 April 2016. LP will be credited to her account on Sunday, 24 April 2016.

 

2. Travel Services (Flight / Hotel)

For any Hotel & Airline bookings, LP will be rewarded to your account 120 working days after service consumption.

 

Example:

Alice bought an airline ticket to Amsterdam from Malaysia Airlines in 5 July 2017, but she flew off in 19 September 2017. LP will only be credited to her 75 working days after 19 September 2017.

 

3. Agoda / JetRadar / IHG / Tours for Fun

Regardless of the currency used during transaction, the pending amount will be shown in USD.

 

How do I calculate my LP from my E-Shop purchases?

The LP rewarded varies according to different E-Shops.

 

Example:

Zara purchased an item from E-Shop A.

E-Shop A

LP rewarded = 4%

RM 400 (exclusive of 6% GST, tax, shipping fee, etc.) x 4% = 16 LP

Zara will earn a total of 16 LP from her purchase.

 

My LP is missing. What should I do?

1. After you made your purchase, your transaction will appear within 24 hours.

2. If your transaction is not recorded under your Transaction history, you may proceed to fill up our Missing LP Form. 

3. Select “Transaction” and click on “Missing E-Shop LP”.

4. Complete the form and click “Submit”.

5. After your submission, you will receive an auto-response email from a2a within 24 hours. Respective E-Shops will take 2-3 months to investigate and verify your missing transactions before informing a2a about the transaction status. Once we have received any feedback from the E-Shop, we will notify you of your status via email.

 

SHIPPING & DELIVERY

Any queries or issues about Shipping & Delivery will be under the responsibility of the third party merchant that you have made purchases from.

 

ORDER & ITEM TRACKING

Any queries or issues about Order & Item Tracking will be under the responsibility of the third party merchant that you have made purchases from.

  

CANCELLATIONS & REFUNDS

1. Cancellations & Refunds will be subjected to the Terms & Conditions under the third party merchant that you have made purchases from.

2. If you have made any cancellations or refunds, a2a reserves the rights to withdraw the LP credited to your account for the purchase. 

 

FAQ: Offline AP Stores

 

How do I get LP from offline purchases?

You may obtain LP when you purchase products or services from our offline AP stores by following these steps:

1. Download a2a application from App Store or Google Play. 

2. Show your QR code from your a2a app upon payment.

3. Your transaction details will be keyed in by the merchant.

4. LP will be rewarded to you instantly!

 

How do I get LP if the Store Owner is not available?

If the Store Owner is unavailable during payment, you can still redeem your LP by following these steps:

1. Keep the original receipt issued.

2. Take a snapshot of the receipt. Please ensure the photo is clear and readable.

3. Email us at support@a2anetwork.net and kindly include the following details:

    • Attachment of the receipt image

    • Member ID

    • Full Name

    • Contact Number

    • Store Name

    • Location

4. You will receive a response email within five (5) working days.

 

When will the LP be credited to my account?

Upon every successful transaction made, LP will be credited to your account after 14 days. If it shows “Credit” – Your purchase was successful, and LP has been credited to you.

 

Eg:

Emily made an offline transaction on Sunday, 10 April 2016. LP will be credited to her account on Sunday, 24 April 2016.

 

How do I check my transaction history?

1. After you made your purchase, your transaction will appear within 1 hour.

2. Check the status of your transaction under “E-Shop Transaction”.

3. Select “Affiliate Partner”.

4. Select the time period within your purchase.

5. You may view all your purchases as listed.

 

 

My LP is missing. What should I do?

 

1. After you made your purchase, your transaction will appear within 24 hours.

 

2. If your transaction is not recorded under your Transaction history, you may proceed to fill up our Missing LP Form. 

 

3. Select “Transaction” and click on “Missing E-Shop LP”.

 

4. Complete the form and click “Submit”.

 

5. After your submission, you will receive an auto-response email from a2a within 24 hours. Respective Offline AP Stores will take 2-3 months to investigate and verify your missing transactions before informing a2a about the transaction status. Once we have received any feedback from the AP Store, we will notify you of your status via email.